Shipping policy
Order Changes or Cancellations:
We work to get your package to you as quickly as possible, and so we may be unable to cancel or change your order once it is submitted. Please review your order carefully before you submit.
Payment Options
Credit/Debit Card: We use Shopify Payments with the industry-standard SSL (Secure Sockets Layer) to ensure that your online transaction and credit card information are safe. Shopify Payments meets all Payment Card Industry (PCI) standards. We do NOT save credit card information in our system.
Other Payment Methods: Shop pay, Apple pay, and Google pay
Please note that your order can only be shipped after the payment is received.
Processing & Shipping
We’re excited to get your order to you! Each order is carefully prepared and typically ships within 1–3 business days after your order is placed. Orders are processed Monday through Friday, excluding holidays.
Once your order ships, you’ll receive a shipping confirmation with tracking information when available.
Shipping Within the United States
At this time, we offer domestic shipping within the United States. Depending on your location, package size, and availability, your order may be shipped through one of several trusted carriers.
Please take a moment to double-check your shipping address before completing your order to help ensure your package arrives safely and without unnecessary delays.
Shipping Delays
We do our best to get your order on its way as quickly as possible. Once your package has been handed over to the carrier, delivery times are determined by the carrier and may occasionally be affected by weather, holidays, high shipping volumes, or other unexpected circumstances.
While we’re unable to guarantee a specific delivery date, we’ll always do our best to help if an issue comes up with your shipment.
Orders During Sales & Holidays
During special, seasonal, and holiday sales, you may experience a slight delay in receiving your package due to an increase in order volume.
We truly appreciate your patience and understanding during these busy periods as we take the time to carefully prepare each order. Thank you for bearing with us!
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you’re unable to locate it, we recommend checking with household members, neighbors, and around your delivery area first. You may also contact the carrier for additional delivery information.
If you believe your package may have been lost in transit, please reach out to us and we’ll be happy to help determine the next best steps.
For packages marked as delivered but reported as missing, we may need to gather additional information before determining whether a replacement or refund is appropriate.
Damaged Packages
We carefully package each order to help ensure it arrives safely. If your order arrives damaged, please contact us within 5 days of delivery so we can make it right.
Please include your order number and clear, unedited photos of the damaged product and the shipping packaging. We also recommend keeping the original packaging until the matter has been resolved, as it may be helpful when investigating the issue.
Incorrect or Missing Items
If you receive an incorrect item or something is missing from your order, please contact us within 5 days of delivery with your order number and a description of the issue. We may request photos of the items received and packaging so we can better understand what happened and assist you.
A Little Note From Us
We truly appreciate your support and want your experience with us to be a positive one from the moment you place your order until it arrives at your door.
If you ever have a question or concern about your shipment, please reach out—we’re happy to help!
Gift Card Delivery & Shipping Policy
Sonia’s Eden gift cards are delivered digitally via email and do not require physical shipping.
After your purchase is successfully completed, the gift card and redemption code will be sent to the email address provided. Please make sure the email address entered is accurate.
Please allow a few minutes for your gift card email to arrive. If you don’t see it in your inbox, check your spam, junk, or promotions folder.
Because gift cards are delivered electronically, there are no shipping fees or physical gift cards mailed to the recipient.
Sonia’s Eden is not responsible for gift cards sent to an incorrect email address provided. If you believe you entered the wrong email address or have not received your gift card, please contact us so we can assist you.
Gift cards are typically delivered shortly after purchase. Delivery may be delayed in rare cases due to payment processing, technical issues, or email-provider delays.